Terms of service

The agreement and the parties

The agreement is between Tizfai Technologies AB (reg. no. 559284-7379, Kumminvägen 1, 611 46 Nyköping, Sweden), which provides TidFai, and the customer: a consultant with their own account or a staffing agency. The data processing agreement is part of the agreement.

The service

TidFai is a web service with an app for schedules, stamping, time reports under the regions' compensation models, three-party BankID signing, invoices and payroll. Which parts are included depends on the customer's plan. We develop the service continuously and may change features, but do not remove what the customer pays for during a running period.

Account and security

An account is personal. The personal identity number is the username; it is proven with BankID when a consultant creates their account and every time BankID is used to sign in. The customer is responsible for protecting passwords and devices and for what is done with the account. If you suspect unauthorised use, sign out from your devices under My profile, change your password and contact us.

Price, payment and VAT

Prices are on tidfai.se/en/pricing and exclude VAT; for private persons they are shown with VAT.

Consultants pay through our payment provider Stripe: subscriptions by card, charged in advance each period, or one payment at a time by card or Swish. We never store card details.

Staffing agencies are invoiced monthly in arrears by the number of active consultants, with 30 days' payment terms, unless agreed otherwise.

Trial, free level and bought time reports

A new consultant gets the Invoicing level free for 30 days or for the first three signed time reports, whichever lasts longer. After that, two signed time reports per calendar month are included at no cost. A bought time report covers one signed time report beyond the plan and its invoice. What was signed during the trial, on the Invoicing level or with a bought time report can always be invoiced.

Term, renewal and cancellation

Monthly subscriptions run one month at a time and yearly subscriptions one year at a time, and renew until cancelled. We remind you by email 30 days before a yearly subscription renews. A year paid by Swish does not renew; we remind you 30 days before it ends.

The customer can cancel at any time under Subscription. The plan then lasts until the end of the period, after which the account continues on the free level. No data is deleted on cancellation. Agreements with staffing agencies end with one month's notice unless agreed otherwise.

• If a card payment fails, Stripe tries again and the plan keeps working for 14 days. After that the free level applies until the payment is done.
• A staffing agency that does not pay after a reminder may have its access restricted or suspended.

Right of withdrawal for consumers

If you buy as a private person you have 14 days to withdraw under the Swedish Distance Contracts Act. If you ask for the service to start at once, you pay for the part delivered if you withdraw. Write to info@tidfai.se to withdraw a purchase.

The customer's responsibility and use

The customer is responsible for the data entered – times, prices, contacts and company details – and for invoices, tax and bookkeeping. TidFai calculates by the models and rules the customer chooses but is not advice on tax, payroll or bookkeeping.

The service may not be used against the law, to enter someone else's data without the right to do so, to spread malicious code or to load the service abnormally. The account may not be transferred or resold.

The customer's data and export

The customer's data belongs to the customer. Time reports, invoices and records can be downloaded at any time as PDF, CSV or SIE. Signed time reports with their signature evidence, invoices and payslips are kept as long as the Swedish Bookkeeping Act requires. The customer can ask for the account to be closed as described on the support page.

Personal data

For data about the customer's consultants, contacts and others the customer enters, the customer is the controller and Tizfai Technologies AB the processor under the data processing agreement. For account, security and payment data we are the controller under the privacy policy.

Availability and support

We aim for the service to be available around the clock, at least 99.5 per cent of the time each month, except for planned maintenance announced in advance. Support is given through info@tidfai.se on weekdays. Agreed availability is only part of yearly agreements for large companies.

Limitation of liability

We are not liable for indirect damage such as lost profit, or for lost data the customer could have saved, and not for faults in BankID, banks, the Swedish Tax Agency, Fortnox, Stripe or other services outside our control. Our total liability is limited to what the customer paid for the service in the last twelve months. The limitations do not apply to intent or gross negligence, and do not restrict a consumer's rights under law.

Changes to the terms and prices

We announce changes to the terms at least 30 days and price changes at least 60 days before they take effect, by email and in the service. Anyone who does not accept a change may end the agreement before then.

Governing law and disputes

Swedish law applies. Disputes are settled by the general courts of Sweden; consumers may also turn to the National Board for Consumer Disputes (ARN). Nothing in the terms makes us liable for circumstances beyond our control (force majeure).